--- title: "What's New in the Portal" url: "https://cpp-knowledgebase.clicktech.com/en/article/whats-new-in-cpp-v2" language: "en" last_updated: "2026-01-20T16:59:51.064Z" --- # What's New in the Portal This article covers what's changed in CPP V2 — a Portal update focused on making things easier to find, simpler to use, and quicker to get done. 💡 **What’s changed in CPP V2** If you’ve used the Portal before, this article highlights what’s new, what’s changed, and where key features now live. ### **At a glance — what’s changed in the Portal** - A redesigned homepage with quick stats, favourites, and personalised actions - Streamlined support requests with clearer guidance before you submit - A single Open Requests Dashboard to track everything in one place - New dashboard pages grouping related actions together - Personalisation features like saved favourites, usage insights, and notification preferences - Help built into the Portal — walkthroughs, a Knowledge Base, and AI-powered support ### Homepage Improvements The homepage now gives you a clearer picture of what's available and where to start. - **My Go-To Pages** — quick access to your saved favourite pages - **My Dashboards** — six dashboard cards covering Account Support, Launch Microsoft Advertising, Resources, Support Tickets, Finance, and Organisation management - **My Portal Stats** — view your Portal usage and activity - **Announcements and To Do** — see the latest from ClickTech and actions needing your attention - **Recommended Reading** — curated resources to help you get more from the Portal ### Support Requests Experience Raising a support request takes fewer steps than before, with clearer guidance built into each page. - Each request type has two tabs:  - - **Request Now** - the form to submit your request - **Overview** - with key details, what’s required, and eligibility information (such as whether the feature is available, if your accounts, qualify, or any criteria that apply) - Required information is outlined upfront so you know what's needed before you start - Cleaner forms with fewer fields and unnecessary steps removed - The ☆ *page* button lets you save the request page to your favourites for quick access 💡 **Good to know** The request types haven’t changed — the flow is just more guided to help you submit the right information the first time. ### Open Requests & Tracking All your submitted requests are now in one place — the **Open Requests Dashboard.** - Tabs for each request type: Support Tickets, Audits, Calls, Vouchers, Pilots & Betas, Insights, and New Accounts - Filter by status or support type, or search for a specific ticket by account name, account ID, or ticket ID (found in your confirmation email) - Each request shows its type, date submitted, and current status - Expand any request to see full details including who submitted it, reference ID, and attachments - Visibility into requests raised across your organisation ### Clearer Navigation Getting around the Portal is more straightforward, with new dashboard pages that group related actions together. - **Account Support Dashboard** — request support, audits, calls, and training in one place - **Microsoft Launch Guide Dashboard** — new accounts, ad credits, pilots, insights, and domain check - **Partner Finance Dashboard** — rebates, invoices, payments, and finance settings - **Knowledge & Resource Library** — documents, guides, webinars, and shared resources - **Improved sidebar groups pages into collapsible sections** - My Profile, My Open Requests, My Actions, and ClickTech Suite ### More Personalised Portal Experience The Portal now adapts to how you use it. - **My Go-To Pages** — save favourite pages for quick access from the homepage - **My Portal Stats** — see your Total Audits, Open Tickets, Vouchers, and Insights at a glance - **Recommended for you** — personalised action cards based on your recent activity - **Finance Insights** — view rebate earnings by quarter and year, plus trends over time - **Email notification preferences** — manage what updates you receive directly in the Portal: - - Rebate updates - Account unlinking notifications - Partner events and announcements ### Resource Sharing You can now send documents directly from the Portal — no need to download and email separately. 1. Select a document from the Resource Library 2. Enter the recipient’s email address 3. Add an optional message 4. Hit Send The Shared Resources tab tracks everything — what you've shared and what others have shared with you. ### Expanded In-Portal Guidance and Support Portal help is now built in. - Walkthroughs and hints guide you through new features - In-context help appears as you explore different sections - The Knowledge Base explains how things work - AI-powered support answers common questions - The feedback option lets you provide helpful critique and future improvements  * * * ### What hasn’t changed The Portal looks different, but it still does the same job: managing requests, tracking activity, accessing resources, and working with your team and the same ClickTech team you know. ### Related Articles You may also find these related articles helpful: - [Getting Started with the ClickTech Partner Portal](https://cpp-knowledgebase.clicktech.com/en/article/getting-started-with-the-clicktech-partner-portal) - [How to Raise a Support Request](https://cpp-knowledgebase.clicktech.com/en/article/how-to-raise-a-support-request) - [Understanding User Roles and Access](https://cpp-knowledgebase.clicktech.com/en/article/understanding-user-roles-and-access-portal)