How to Raise a Support Request
This article explains how to submit a support request in the Portal, what information you'll need, and tips for getting a faster response.
In this article:
- Before you start
- How to submit a request
- What information you'll need
- Where to find each request type
- After you submit
Before You Start
A few things to check and have ready before submitting a request.
- Check the Resource Library first — your question might already be answered in the Support Guides section
- Have your Account ID Ready — you'll need this for most request types
- Ensure Advertising Account is linked to ClickTech - support is only available to connected accounts, to speed up the process click here to connect your account.
- Review the Overview tab — each request page explains what's supported, when to use it, and what's required
- Be specific — the more detail you provide, the faster the team can help
- Have screenshots or documents ready — if your request involves an issue or error, attachments help us to address your query
How to Submit a Request
Each request type follows the same basic flow.
- Go to the relevant dashboard:
- Account Support Dashboard for help with existing Microsoft Advertising accounts
- Microsoft Launch Guide Dashboard for new accounts
- Click on the request type you need
- Review the Overview tab to understand what's supported and what information is required
- Switch to the Request Now tab
- Complete the form — fill in all required fields
- Click Submit
You'll receive confirmation once your request has been submitted.
What Information You'll Need
Each request type asks for different details, but here's what's commonly required.
- Account details — Manager/Account Name, Account ID
- Description of what you need — be as specific as possible
- Attachments — any supporting documents or screenshots (if applicable)
Check the Overview tab on each request page for the full list of requirements.
Where to Find Each Request Type
Use this as a quick reference for where to go.
Account Support Dashboard:
- Request Ad Account Support — for example AIV, disapprovals, or campaign issues when performance or approvals are blocked
- Request an Account Audit - to identify optimisation opportunities and performance gaps
- Schedule a Support Call — to troubleshoot issues or plan next steps with our team
- Schedule Microsoft Advertising Training — to upskill your team on Microsoft Advertising
Microsoft Launch Guide Dashboard:
- Open a New Microsoft Advertising Account — to get a new advertiser or business live
- Request Free Ad Credits — to support account launches and initial spend on Microsoft Adverting
- Request Industry Insights - to uncover trends, benchmarks, and opportunities within your industry
- Join a Pilots & Betas Program - to access early features and testing opportunities on Microsoft Advertising
- Request a Domain Check — to confirm rebate eligibility before creating an account
💡 Need help choosing?
See Support Request Types Explained to understand what each request is for and when to use it.
After You Submit
Once your request is submitted, the ClickTech team will review your query and act accordingly. For more details on what happens next and how to track progress, see:
- What Happens After You Submit a Request
- How to Track Your Requests and Updates
Related Articles
You may also find these related articles helpful:
- Support Request Types Explained
- Navigating the Portal Dashboard
- Resource Types Available in the Portal